Terms & Conditions

This website is offered to you, the customer, with usage conditioned on your acceptance without modification of the terms, conditions and notices contained herein.

Personal and non-commercial use limitation

This website is for your personal and noncommercial use. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products, or services obtained from this website.

Copyright and trademark notices

All contents of this website are Charthouse Residences, Manama, Kingdom of Bahrain, all rights reserved.

Liability disclaimer

The information, software, products, and services published on this website may include accurate or typographical errors or may need to update. Changes are periodically added to the information herein. Charthouse Residences may make improvements and/ or changes to this website at any time.

Charthouse Residence makes no representations about the suitability of the information, software, products, and services contained on this website, and provides ‘as is’ without warranty of any kind. Charthouse Residences hereby disclaim all warranties and conditions with regard to this information, software, products, and services, including all implied warranties and conditions of merchantability, fitness for a particular purpose, title, and no infringement. In no event shall Charthouse Residences be liable for any direct, indirect, punitive, incidental, special, or sequential damages arising out of or in any way connected with the use of this website or with the delay or inability to use this website, or for any information, software, products, and services obtained through this web, or otherwise, even if Charthouse Residences have been advised of the possibility of damages.

No unlawful or prohibited use

As a condition of your use of this website, you warrant that you will not use this website for any purpose that is unlawful or prohibited by these terms, conditions, and notices.

Modification of these terms and conditions

Charthouse Residences reserves the right to change the terms, conditions, and notices under which this website is offered.

Privacy policy

This Privacy Policy explains our data processing practices and your options regarding the ways in which your personal data is used.

Online Payment

The customer provides his/her payment information to pre-pay the reservation before the stay or as a guarantee of the reservation.

The online payment methods (card, wallet, etc.) available and mentioned on the payment page of the site may be Visa and Mastercard, American Express, JCC, and Diners. This list is subject to change.

In the event of payment to the Establishment or any other entity, each Establishment or any other entity may accept different means of payment, but the customer must present the credit card to the Establishment that they used to guarantee the reservation or make the pre-payment. The Establishment may also ask the Customer to present an identification document for the purpose of credit card fraud prevention.

If the Customer has not pre-paid for his/her stay online, the Establishment may, upon arrival, ask the Customer for a deposit or authorization to debit the credit card to guarantee payment of the sums corresponding to the services consumed on-site.

In the event of the Customer’s failure to show up on the first day of his/her reservation of an Accommodation Service (‘’no show’’), the Customer’s reservation will be canceled in full. The customer is informed that in such a case, the Establishment will put his or her room up for sale,and if the reservation is non-cancellable/ non-exchangeable/ non-refundable, the Customer will not be entitled to any reimbursement or compensation. If the reservation is guaranteed by credit card or had been the subject of a bank pre-authorization, the Establishment will charge the Customer the cost of the first night on the credit card that has been given as a guarantee for the reservation and any additional nights of the reservation will be canceled free of charge, unless otherwise indicated in the Special Conditions. At the time of pre-payment, the amount that is debited when reserving the Service includes the total amount indicated at the time of reservation (including all applicable taxes) and, if applicable, the price of the options selected by the Customer.

An invoice will be sent in electronic format to the e-mail address communicated by the Customer at the time of his/her reservation; if the Customer wishes to receive an invoice in paper format, he/she must expressly request this from the Establishment concerned.

Cancellation or Modification of Reservation

For each reservation of a service, the special conditions specify the conditions to cancel and/or modify the reservation.

Reservations with payment will not be subject to any changes and/or cancellations. The deposit (money paid in advance) will not be reimbursed.

When the Special Conditions allow:

  • The cancellation of the reservation of a Service can be made directly to the site in the ‘’Manage your Booking’’ section;
  • The modification of the reservation of a Service can be done directly with the Establishment, whose contact information, including telephone number, is specified on the reservation confirmation, the entire agreed-upon price will be charged. No refund will be granted in the event of a reservation with pre-payment prior to the stay. In case of an Accommodation Service, unless otherwise expressly stipulated in the Special Conditions, the Customer must leave the room of the Establishment before the time indicated by the Establishment, generally 12 noon on the last day of the reservation. Otherwise, the Customer will be charged for an additional night.
What information we collect

This website collects the details provided by you on registration together with information we learn about you from your use of our service and your visits to our website and other sites accessible from it.

We may collect additional information in connection with your participation in any promotions or competitions offered by us and the information you provided when giving us feedback or completing profile forms. We also monitor customer traffic patterns and site use, which enables us to improve the services that w provide.

How we use your information and preferences

We will use your information to provide and personalize our service. We will also use your contact details to communicate with you. We may use your information to send you offers and news about Charthouse Residences and services or those of other carefully selected companies that we think may be of interest to you. We may contact you by post, e-mail, telephone, or faxfor these purposes.

We like to hear your views to help us improve our service. From time to time, we may contact you by post, e-mail, telephone, or fax to ask for your opinions. Please note that there may be instances where it may be necessary for us to communicate with you, in any event, for an administrative or operational reason relating to our service.

Who we share information with

Your information may be passed to and used by all companies managed by Charthouse Residences. We will never pass your personal data to anyone else, except for any successors in the title to our business and suppliers that process data on our behalf. We may also use and disclose information in aggregate for marketing and strategic development purpose.

This website may contain links to other sites operated by third parties other than Chrthouse.com. we are not responsible for the privacy practices or the content of such third-party websites.


You should be aware that information and data are automatically collected through the use of ‘çookies’. Cookies, which are small text files a website can use to recognize repeat users, facilitate the user’s continuing access to and use of the site. They allow a site to track usage behavior and compile data which will allow content improvements and targeted advertising. Cookies are not programs that come onto your system and damage files.

Cookies generally work by assigning a unique number that has no meaning outside the assigning site. If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allow you to deny or accept the cookie feature.